Terms & Conditions

Welcome to Giftm (www.giftm.in and www.giftm.ai), a digital gift card, loyalty, and rewards platform owned and operated by Giftm Technology Private Limited ("Giftm", "we", "us", "our"), a company incorporated under the Companies Act, 2013.

Registered Office: 39/4 40/1B, Flat No. 801, Floor 8, Wing B, Kavya Residency-B, Kasarvadavali Village Boriwade, G.B. Road, Opp. Municipal Garden, Thane (W) – 400615, Maharashtra, India.

Principal Place of Business: YesssWorks – 4th Floor, Aurum Q6, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra – 400710.

These Terms & Conditions ("Terms") govern your access to and use of the Giftm platform, including the Giftm Marketplace (giftm.ai), mobile applications (iOS and Android), APIs, and all associated services — including Gift Card issuance and management, Loyalty Programs, Employee Reward & Recognition programs, Bank Reward Programs, B2B and B2C transactions, and Redemption services (collectively, "Services").

The Platform is available to individuals who are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872. Minors may use Gift Cards or redeem rewards only under the supervision of a parent or guardian.

To access certain features, you must register an account by providing accurate, complete and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

Notify us immediately at support@giftm.ai of any unauthorised access. For B2B Clients, account activation is subject to successful completion of the KYB process described in Section 4.

All B2B Clients must complete KYB verification before accessing bulk procurement, API integration, or Loyalty Program administration features. KYB requires submission of:

• Certificate of Incorporation
• GST Registration certificate
• PAN card of the entity
• Authorised signatory identity proof
• Beneficial ownership declaration (individuals owning ≥25% directly or indirectly)

Giftm administers Loyalty Programs on behalf of banks, corporates, and brands ("Program Sponsors"). Earn/burn ratios, eligible transactions, reward catalogues, and programme rules are defined by the Program Sponsor and communicated to participants separately.

Giftm acts as a technology and fulfilment partner; the Program Sponsor is responsible for programme design and member benefits. Giftm is not liable for changes made by a Program Sponsor to benefits, point valuations, or catalogue availability.

Giftm provides Employee Reward & Recognition (R&R) solutions to corporate clients. Employees may receive reward points, gift vouchers, or incentive payouts administered through Giftm on behalf of their employer.

The employer (B2B Client) is responsible for determining eligibility, award values, tax treatment under applicable income tax laws (including perquisite taxation), and compliance with internal HR policies. Giftm is not responsible for any tax liability arising from rewards received by employees.

Giftm will issue TDS certificates or Form 16A where applicable, provided the employer has furnished accurate employee PAN details.

Giftm partners with banks and financial institutions to power credit card reward programmes, debit card cashback initiatives, and co-branded loyalty schemes.

Bank customers participating in such programmes are subject to these Terms as well as the specific programme terms communicated by their bank. Giftm's liability is limited to the technology platform and fulfilment layer; the bank is responsible for programme eligibility, point credits, and customer communications.

The Giftm Marketplace (giftm.ai) is a digital platform where users may purchase, gift, and redeem vouchers across a curated brand catalogue, operating on both B2B (bulk procurement, API) and B2C (retail) channels.

Giftm acts as an intermediary between buyers and brand/merchant partners. The terms of use of the underlying brand voucher are set by the respective brand and are binding upon purchase. Giftm is not the merchant of record for the goods or services represented by third-party brand vouchers.

All purchases are subject to availability. Giftm reserves the right to delist any voucher at any time without notice. In the event a listed voucher is unavailable after payment, a full refund will be issued within 7 working days.

All payments are processed in Indian Rupees (INR) unless otherwise stated. Accepted payment methods: credit card, debit card, net banking, UPI, and digital wallets. All payments are collected by Giftm Technology Private Limited.

For B2B Clients, payment terms are governed by the applicable commercial agreement or Purchase Order. Giftm will issue GST-compliant tax invoices under the name Giftm Technology Private Limited, carrying Giftm's GSTIN (27AANCG0684N1ZY) and registered address.

All prices are exclusive of GST unless explicitly stated. GST will be charged at the applicable rate based on the HSN/SAC code. Tax invoices will be issued by Giftm Technology Private Limited bearing its GSTIN (27AANCG0684N1ZY) and registered address.

B2B Clients wishing to claim Input Tax Credit (ITC) must provide a valid GSTIN at the time of ordering. Giftm is not responsible for ITC disallowances arising from incorrect GSTIN or mismatched details. For Employee R&R programmes, tax treatment of rewards in employees' hands is governed by the Income Tax Act, 1961 and is the responsibility of the employer.

All content on the Giftm Platform — including brand name, logo, marketplace design, platform architecture, APIs, data models, templates, and documentation — is the exclusive intellectual property of Giftm Technology Private Limited and/or its licensors.

The name "Giftm", the Giftm logo, and associated marks are trademarks of Giftm Technology Private Limited. Unauthorised use is prohibited. B2B Clients are granted a limited, non-exclusive, non-transferable licence to use Giftm's API and platform solely for purposes specified in their commercial agreement.

You may not reproduce, distribute, reverse-engineer, or create derivative works from any Giftm intellectual property without express written consent.

You agree not to use the Platform for any of the following:

• Fraudulent transactions, money laundering, or financing of illegal activities
• Resale of Gift Cards or vouchers for cash or at a premium outside the Platform
• Reverse engineering, scraping, or unauthorised access to Giftm systems or APIs
• Uploading malware, viruses, or any code designed to disrupt the Platform
• Impersonation of any person or entity, or misrepresentation of affiliation
• Circumventing any security, access control, or fraud prevention mechanism
• Conducting or promoting pyramid schemes, chain letters, or unsolicited marketing
• Any activity that violates applicable Indian law or these Terms

Giftm reserves the right to immediately suspend or terminate accounts found in violation and to report suspected illegal activity to relevant authorities.

Giftm may suspend or terminate your account at its sole discretion, including for violation of these Terms, KYB failure, fraudulent activity, or regulatory direction. Where suspended, you will receive notification to your registered email or mobile number.

You may submit an appeal to grievance@giftm.ai within 15 days of suspension. Giftm will review and respond within 10 working days. Access may remain restricted during the appeal period. Giftm's decision on appeals shall be final, subject to applicable law.

Giftm processes personal data in accordance with its Privacy Policy and the Digital Personal Data Protection Act, 2023 (DPDPA). Giftm maintains ISO 27001-aligned information security practices. All data is stored on secure, encrypted servers hosted within India or with appropriate international transfer safeguards.

By providing your mobile number and email, you consent to receiving transactional SMS, WhatsApp, and email notifications. You may opt out of non-transactional communications at any time through your account settings or by writing to support@giftm.ai.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. Giftm does not warrant that the Platform will be error-free, uninterrupted, or free from viruses. Giftm is not responsible for the quality, fitness, or availability of third-party brand vouchers.

You agree to indemnify, defend, and hold harmless Giftm Technology Private Limited, its directors, officers, employees, agents, and partners from all claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of applicable law
• Content or data submitted by you on the Platform
• Any third-party claim arising from your use of the Services

Giftm offers physical gift card printing services on a demand basis ("Print-on-Demand") for B2B Clients and B2C Users.

The Giftm platform may incorporate AI-powered features including chatbots, virtual assistants, smart search, and automated recommendation engines ("AI Features"). When interacting with AI Features, you may be engaging with an automated system and not a human representative.

AI Feature interactions may be monitored, recorded, and used to improve the Platform and train AI models, subject to our Privacy Policy.

The following activities are considered fraudulent and will result in immediate account suspension, order cancellation, and potential reporting to law enforcement:

• Purchasing, using, or distributing gift cards obtained through fraudulent means including stolen payment instruments
• Creating multiple accounts to exploit promotional offers, cashback, or loyalty rewards
• Reselling gift cards or vouchers at a premium outside the authorised Giftm platform
• Attempting to clone, counterfeit, or replicate physical gift cards
• Using automated bots or scripts to manipulate purchases, redemptions, or reward balances
• Providing false KYB documentation or misrepresenting business identity
• Exploiting technical errors or price glitches to obtain undue benefit

Report suspected fraud or security concerns immediately to security@giftm.ai.

Vendors, brands, and merchant partners listed on the Giftm Marketplace are independent third parties. Each Vendor is solely responsible for the quality, availability, and terms of their goods and services, and for honouring gift cards or vouchers they issue.

In the event a Vendor fails to honour a gift card, Giftm will make reasonable efforts to facilitate resolution but shall not be liable for the Vendor's failure. Contact support@giftm.ai for Vendor fulfilment issues.

Brand partners wishing to list on the Marketplace must execute a Vendor Agreement with Giftm and are subject to onboarding standards communicated by vendor@giftm.ai.

By submitting reviews, ratings, comments, images, or other content ("User Content"), you grant Giftm a royalty-free, perpetual, irrevocable, non-exclusive, worldwide licence to use, reproduce, adapt, publish, translate, distribute, and display such content for platform operations, marketing, and quality improvement.

You represent that your User Content: (i) is original and does not infringe any third-party rights; (ii) does not contain false, defamatory, obscene, or illegal material; (iii) does not include personal information of third parties without their consent. You will not be compensated for User Content submitted.

Giftm may administer Sales Incentive and Commission Programmes on behalf of B2B Clients for their sales teams, channel partners, or distributors. Participants may earn reward points, gift vouchers, or cash incentives based on performance metrics defined by the sponsoring B2B Client.

The B2B Client is responsible for the accuracy of performance data and incentive calculations. Any disputes regarding incentive entitlements must first be raised with the B2B Client. Giftm's role is limited to processing and disbursing rewards as instructed. Giftm will issue TDS certificates where applicable, provided accurate PAN details are furnished.

To report a copyright or trademark infringement, submit a written notice to compliance@giftm.ai containing:

• A physical or electronic signature of the authorised owner or their agent
• Identification of the copyrighted/trademarked work claimed to have been infringed
• Identification of the infringing material on the Giftm Platform with sufficient detail to locate it
• Your contact information (name, address, phone number, and email address)
• A good faith belief statement that the use is not authorised
• A statement under penalty of perjury that the information is accurate

Upon receipt of a valid notice, Giftm will take appropriate action including removal or disabling of the infringing content. Repeat infringers will have their accounts terminated.

This document is an electronic record generated by a computer system and does not require any physical or digital signatures. Published in accordance with the provisions of the Information Technology Act, 2000 and rules thereunder.

These Terms constitute a legally binding agreement between you and Giftm Technology Private Limited. By accessing, registering on, browsing, downloading, or using the Platform, you signify your unconditional acceptance. In the event of conflict between the English version and any translated version, the English version shall prevail.

By registering and accepting these Terms, you consent to receive communications from Giftm including transactional alerts, service announcements, and (where explicitly consented) promotional and marketing communications. You may opt out of marketing communications at any time through your account settings or by writing to support@giftm.ai.

For DND registered numbers, Giftm will send only transactional messages as permitted by TRAI regulations. Register for DND through your telecom provider, the TRAI DND App, or by calling/SMSing 1909.

The Platform is available only to individuals 18 years of age or above. Persons under 18 may use Gift Cards only under direct supervision of a parent or legal guardian who accepts these Terms on their behalf.

Giftm shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, government orders, internet or network failures, cyberattacks, pandemic, strikes, or natural disasters. Giftm will endeavour to restore services as soon as reasonably practicable.

Giftm reserves the right to modify these Terms at any time. Changes will be effective upon posting to www.giftm.in/terms. Continued use of the Platform after any change constitutes acceptance of the revised Terms. Material changes will be notified via email or platform notification.

These Terms are governed by the laws of India. Disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996.

• Seat and venue of arbitration: Mumbai, India
• Jurisdiction for ancillary/injunctive relief: Courts in Mumbai, Maharashtra (exclusive)
• Language of arbitration: English
• Limitation period: Any cause of action must be commenced within 1 (one) year after accrual; otherwise permanently barred

This Agreement shall be governed by and construed in accordance with the laws of India without reference to conflict of laws principles.

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines) Rules, 2021, and the Digital Personal Data Protection Act, 2023:

If not satisfied with the resolution, you may escalate to the Data Protection Board of India (once notified under DPDPA) or seek other legal remedies available under Indian law.